If you’re having trouble, please contact support".
To my surprise, I got the error message, "That license key has been invalidated. As I did in the past few years, I tried to redeem one of the license keys that I bought in the past. My Dropbox Plus subscription expired today.
Anyway, wish Dropbox can figure out a permanent solutions soon so people won't have to rely the path above to solve their issue. I still think a dedicated and direct communication between customers and CSR is more a straightforward way. You still need email communications to solve the issue. However, back to my specific case, as you seen, knowing how it will happen won't help you a lot. Guess they want to reveal the cases so people can follow in future. Overall, I am satisfied with the response speed but feel it a little awkward to reach customer service through such forum post. I immediately tried and the new key works! Problem solved. This will allow you to utilize your Dropbox Plus 2TB subscription for a total of 3 years, the equivalent of the keys that you initially purchased. ". In about half an hour, James, Advanced Dropbox support, replied, "I've reviewed the provided keys and have, in return provided you with one 36 month key below. They'll review it carefully, and get back to you as soon as possible.". Walter told me, "I have just sent your request to a member of my team who specializes in this kind of issue. The currency used to purchase your license keyĭay 2.The license key (this is a 25-character code provided to you by the reseller).The name of the reseller that your purchased the license key from.Walter, Dropbox support, promptly replied me on the same day and asked for the following info, which I replied immediately:Ĭould you please provide us with the following information so we can troubleshoot this further? It took 2 days to solve it through email communication and here was timeline:ĭay 1. Just have the future readers of this post know my issue has been solved.
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